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Landlords & property management clients

Rental & re-let valuation appointments

Valuation appointments have been suspended while the governement's advice is to stay at home. This will be reviewed should that advice change.

Online valuations

In partnership with Citylets, Scotland's largest lettings portal, we have launched an online valuation tool for landlords, which calculates potential rental value based on up-to-the-minute market data.

You can use it here:

Operating during the lockdown

The Scottish Association of Landlords has been liaising with the Scottish Government following its request that people stay at home.

Based upon their advice, the following activities should still go ahead where possible:

  • Move-ins where the incoming tenant is not able to postpone the move in date, for example because otherwise they would have nowhere to live;
  • Emergency maintenance work e.g. heating/hot water repairs, water leaks; and
  • Move outs to check the property is safe and secure – these should be done without the tenant being present and to reduce the risk of virus spread from surfaces will be done 72-hours after the tenant has moved out.

All will be done in line with the latest advice on social distancing and personal hygiene to reduce the spread of the virus. Wherever possible they will be carried out without the tenant being present.

The Scottish Government has revised its guidance to state that landlords and letting agents should postpone routine safety certification requirements during the crisis and carry them out as soon as possible after it is over. 

We’ve also been advised by the government that they’ve decided to delay the launch of the Energy Efficiency (Domestic Private Rented Property (Scotland) Regulations 2020, which were due to come into force on 1 April 2020. The work on improving energy efficiency in private rented housing will resume once the current COVID-19 crisis comes to an end and the regulations may still come into force before the first trigger point of 1 October 2020.

Property inspections have been deemed unnecessary in the current situation and will not be carried out at present.

Should I withdraw my property from the market?

Please be assured that there are still tenants actively looking for property and our advice at present is to remain on the market.

Withdrawing could result in additional marketing and listing costs when it comes to placing it back on the market at a later date.

Tenants in arrears

The Scottish Government has announced that it intends to amend the mandatory grounds for eviction under the Private Residential Tenancy from three months to six months. 

In an open letter to landlords, Housing Minister Kevin Stewart MSP has asked for their support to ensure that no tenant faces eviction because of financial hardship caused by Coronavirus.

The UK Government has now confirmed that mortgage payment holidays can be triggered by landlords who have a tenant in arrears.

The Scottish Government will also soon be launching a loan fund to help any landlords struggling as a consequence.

Continuity of service

In line with the latest government advice, many of our lawyers and staff are working remotely from home.

Our usual contact telephone numbers and email addresses will remain in use and you should see no adverse impact on response times.

Our teams strictly adhere to ISO 27001 quality assurance, data protection and information security policies and procedures at all times, which means that no matter where they are, your information is safe.

Finally, we have a centralised contact centre where clients can reach us on 0333 0044 333. This line is open from 8am to 6pm, Monday to Friday, and from 9.30am to 12.30pm on Saturday.

We also have a 24-hour helpline (0333 0045 999) available for tenants to report any issues, as well as a website (acandco.com/tenant-help).

This information was updated at 5pm on 03/04/2020

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